Refund and Returns Policy

1. Returns Eligibility:

   • We accept returns within [X] days from the date of purchase.
   • The item must be unused, in its original packaging, and in the same condition as when you received it.
   • Please ensure that all tags, labels, and accessories are intact and included with the item.

2. Returns Process:

   • To initiate a return, please contact our customer service team either by phone or email.
   • Provide your order details and a brief explanation of the reason for the return.
   • Our customer service team will guide you through the return process and provide you with the necessary instructions.

3. Refunds:

   • Once we receive the returned item and it meets the eligibility criteria, we will process the refund.
   • The refund will be issued through the original payment method used during the purchase.
   • Please note that shipping fees or any additional charges incurred during the return process may not be refundable.

4. Exchanges:

   • If you wish to exchange an item for a different size, color, or alternative product, please follow the return process mentioned above.
   • Once we receive the returned item and verify its eligibility, we will process the exchange.
   • If the requested item is out of stock, we will offer you a suitable alternative or provide a refund.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer service team immediately.
   • We may request you to provide photographs or a detailed description of the issue for our assessment.
   • Upon verification, we will offer you a refund, exchange, or replacement, depending on your preference and product availability.

Please note that the Refund and Returns Policy may be subject to change. We encourage you to refer to our website or contact our customer service team for the most up-to-date information and any specific instructions regarding your return.

At Kids Shop BD, we value your satisfaction and will do our best to address any concerns you may have regarding your purchase. Thank you for choosing Kids Shop BD, and we appreciate your trust in our products and services.